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Dedicated Service and Repair Facility Improves and Simplifies the Service Experience, Providing Regional Access to Industry-Leading Service Solutions that Lower Cost of Ownership
TACHIKAWA, Japan, June 28, 2017 (GLOBE NEWSWIRE) — Advanced Energy Industries, Inc. (Nasdaq:AEIS), a global leader in precision power conversion, today announced the grand opening of a service center in Tachikawa, Japan. The new facility, dedicated to service and repair operations, expands the company’s global footprint to support semiconductor manufacturing customers in Japan. The service center allows for Advanced Energy® (AE®) to engage more directly with customers and respond to growing customer demand for long-term, high-quality service in the region.
“Our customer relationships are built on trust, and we always take a highly responsive customer approach,” said Yuval Wasserman, Advanced Energy president and CEO. “The opening of the Tachikawa service center has resulted from listening, then improving and simplifying the service experience with a service and repair center devoted to our semiconductor customers in Japan.”
Mike McDonald, Advanced Energy vice president of global services, added, “We are excited to bring our service capabilities closer to our customers in Japan. We have a broad portfolio of service offerings that will be more effectively delivered from our new repair center in Tachikawa. Our industry-leading solutions are quantifiably superior to third-party services, lowering cost of ownership in semiconductor and related thin-film manufacturing processes. We’ve made significant investments in fixed assets and infrastructure and are looking forward to putting these to good use by providing the highest quality and most responsive lifecycle management products and services available.”
Advanced Energy will host a private ceremony to formally mark the grand opening of the Tachikawa service center on June 30. Leaders from key accounts, along with members of AE’s management team, will speak at the dedication ceremony. Distinguished guests, including local representatives and several high-ranking officials in the semiconductor industry, will receive a guided tour of the facility and enjoy a private reception.
“We are very pleased that Advanced Energy’s in-country service center is here to support us,” said one executive from a large semiconductor equipment maker. “The presence of a local Advanced Energy repair facility will reduce tool downtime by providing quicker repair turnaround. This will also enable our organization to return AE product repairs to AE rather than to less reliable third-party repair companies.”
The Tachikawa service center follows the opening of a service center earlier this year in Xi’an, China. The new facilities provide customers in Asia the high-quality lifecycle services they need, accelerate repair cycles and streamline the service experience. This latest addition is one of 14 service centers around the world and one of two local facilities in Japan—in Ichigaya and now Tachikawa. Many customers rely on AE to stock spares, provide extended warranties and expedite repairs to keep production moving.
About Advanced Energy
Advanced Energy (Nasdaq:AEIS) is a global leader in innovative power and control technologies for high-growth, precision power solutions for thin films processes and industrial applications. Advanced Energy is headquartered in Fort Collins, Colorado, with dedicated support and service locations around the world.
CONTACT: Christina Liebman Director, Corporate Marketing Advanced Energy Industries, Inc. +1.970.407.6444